Complaints Procedure

We aim to provide a high standard of service. If you are not satisfied with our holiday home styling services or with any product you have purchased, we would like to hear from you so we can put things right.

How to Complain

Please contact us in writing (by email or post) with the details of your complaint. Include your name, contact details, and a clear description of the issue. We will acknowledge your complaint within 5 working days and will aim to provide a full response within 14 working days. If we need longer to investigate, we will let you know.

Email: connectuse@vlexironethronao.world
Post: vlexironethronao, 108 Brent St, Brent Knoll, Highbridge TA9 4BB, United Kingdom.

What We Will Do

We will look into your complaint fairly and promptly. We may need to ask you for more information. Once we have completed our investigation, we will send you a response explaining our findings and any action we will take (e.g. refund, replacement, or apology).

If You Are Still Not Satisfied

If you are unhappy with our response, you may have the right to refer the matter to an alternative dispute resolution scheme or to the courts. For consumer contracts in the UK, your statutory rights under the Consumer Rights Act 2015 are not affected by this procedure.

Contact

For any questions about this procedure, use our Contact page.